1. Introduction

Welcome to EssentialSoft Technologies Pvt. Ltd. By accessing or using our website, mobile applications, or associated services, you agree to be bound by these Terms and Conditions. Please read them carefully.

2. Acceptance of Terms

By using EssentialSoft’s software, website, mobile applications, or any of our services, you confirm your agreement to these Terms and Conditions. If you do not agree, please discontinue use of our services.

3. Intellectual Property Rights

All content, trademarks, logos, software, and intellectual property displayed on this website or in our applications are the exclusive property of EssentialSoft Technologies Pvt. Ltd. You may print or download content for personal, non-commercial use only. Any unauthorized use, duplication, or redistribution is strictly prohibited.

4. User Conduct

  • Use our services for unlawful, harmful, or fraudulent activities
  • Damage, disable, or impair the performance of our website, applications, or services
  • Upload, distribute, or transmit any viruses, malware, or malicious code

5. Privacy & Personal Data

Your privacy is important to us. Personal data is collected and processed in accordance with our Privacy Policy. By using our services, you consent to this data usage.

6. Cookies

Our website may use cookies to enhance user experience and ensure security. These cookies do not collect personally identifiable information and can be controlled via your browser settings.

7. Location Access

To ensure accurate attendance records and other location-based features, our application may require access to your device’s location. Location data is only used for intended functions and is not stored beyond the required duration.

8. Camera Access

Camera functionality is used solely for features like selfie-based attendance. Images are processed securely and stored only as long as necessary for verification.

9. User Permissions

Users can manage camera and location access through their device settings. However, denying access may limit certain functionalities of the app.

10. Data Security

We implement stringent security protocols to protect user data, including encryption and restricted access, to prevent unauthorized use or breaches.

11. Data Confidentiality

All confidential information shared by the client will be handled with care and disclosed only to authorized employees who require access to fulfill service obligations.

12. Service Scope

Our services include:

  • Email and phone support (Monday–Saturday, 10:00 a.m. – 6:00 p.m., excluding public holidays)
  • Remote desktop or VPN support
  • On-site support (available on request and chargeable, with a typical timeline of 7 working days)

13. Customer Responsibilities

  • Timely payment of all invoices
  • Ensuring availability of personnel for timely issue resolution and communication

14. Service Response Time

  • High priority: 0–12 business hours
  • Medium priority: Within 24 business hours
  • Low priority: Within 5 working days

15. Payments & Invoicing

All services must be paid for in accordance with the agreed-upon billing cycle. Late or missed payments may lead to service interruption or suspension.

16. Refund Policy

EssentialSoft Technologies Pvt. Ltd. maintains a strict no-refund policy. Once a payment is made, it is non-refundable under any circumstances, unless there is a documented and mutually agreed breach of commitment on our part.

We strongly encourage all potential clients to review service details and request a demo before subscribing.

17. Termination

You may discontinue our services at any time. On termination, a final database backup (SQL format) will be provided upon request. No refunds will be issued for the unused service period.

EssentialSoft reserves the right to suspend or terminate services due to non-payment, breach of terms, or misuse.

18. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services after changes constitutes your acceptance of the updated terms.


Contact Information

For any queries or clarifications, please contact us:

  1. Phone: +91-9760107498
  2. Email: info@essentialsoft.co.in

  3. For Support:
  4. Phone Number (For WhatsApp and calls): +91-8218692217; 8279447309
  5. Email: support@essentialsoft.co.in

Thank you for choosing EssentialSoft Technologies Pvt. Ltd. We look forward to a successful collaboration.